The parents of a 13-year-old girl’s claim that the airline «lost» their daughter during the transplant

The parents of a 13-year-old girl saying the airline Alaska Airlines lost their daughter while on a layover in San Francisco.

According to Maria and Douglas Davila, they paid $75 for the support of their daughter in flight from the international airport of Raleigh-Durham in North Carolina to Spokane (Washington).

However, according to parents, the girl was left in San Francisco, where we changed trains.

«When she said I’m the only one in San Francisco, I was shaking with fear,» said Douglas Davila.

According to the girl, she was not accompanied by employees from Alaska Airlines during a stop in San Francisco, despite the fact that the family paid for it.

In accordance with the policy of the airline, the fee was to ensure «support and constant contact with a guardian» teenager while traveling.

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Maria said that she called the airline who told them that their daughter is «lost» and didn’t get on the desired flight. When the girl found the family asked permission to send her to Spokane the next flight.

Alaska Airlines said it will reimburse the family $75, and posted an apology and explanation.

«Caring for a child who is flying alone, is our top priority. Our investigation showed that the staff met her when she arrived for her flight, and escorted her to our Service center at the international airport in San Francisco.»

The airline added that the girl «asked to wait» with employees in the Service Center waiting for a connecting flight, and that the teenager was watching. It is unclear how she missed her flight, but the family wants a full refund.

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