United Airlines once again aroused complaints from their customers. 39-year-old Emily Frantz of Colorado asserts that the carrier has compromised the health of her 4-month-old son Owen.
According to the woman, last Thursday after noon she and the baby boarded a flight Denver to El Paso, but due to adverse weather conditions the flight was delayed. That day in the street stood a temperature of about 32 °C, and the plane was on the hot asphalt, so soon in the cabin became unbearably hot.
The air conditioning didn’t help the sweltering heat from the passengers, but crew members did not allow them to go outside to cool off. The exception does not have to do for the mother with the child. The only thing that could offer to her attendants is an ice pack.
After a while the baby became ill. «He blushed and started to roll his eyes and scream, then suddenly went limp in my hands. It was the most terrible moment in my life,» recalls the uneasy France.
The pilot had to return the aircraft to the terminal, where the little patient was already waiting for the paramedics. As it turned out, the child started choking. He was given emergency medical aid and was hospitalized to medical center of Denver. The next day Owen was discharged, and at the moment his health is not in danger. However, his mother blames his experiences in the airline.
«Do not expose babies to hazardous temperatures. I very much hope that this did happen,» she says.
United Airlines apologized to a passenger of the victim and stated that investigating the incident.
This is not the first incident involving the airline this year. Employees of the company repeatedly violated the rights of customers, then the civil aviation authority has accused the carrier of negligence, and several passengers were injured when the aircraft United Airlines was in severe turbulence.
