Mary cannon from Arkansas with two small children, flew to her husband in London.
American Airlines canceled several times on a flight from Chicago, and when the family all got to Europe, it turned out that their Luggage is lost. He returned only after 5 days. However, it was not the biggest trouble.
After returning home, Mary felt that the bag comes a terrible smell. «I called the customer service of American Airlines, says the woman. Said that the bag smells like it someone is dead. Of course, I didn’t think it was really so.»
According to Mary cannon, a staff member suggested that the smell came from mold, because on the way from the airport to the airport bag would get wet.
Just reviewing all the stuff and I reached the bottom of the bag, Mary found the cause of the smell. This proved to be a dead rat. «I’ve never cried in my life, — says the woman. — Immediately ran to the bathroom, and ten times he washed his hands».
When she called the Department of health (U. S. Department of Health and Human Services) to ask what she should do because she did not know the country in which the rat fell into the Luggage. «I said, the biggest danger is the plague. It could not even come into my head» — outraged passenger of American Airlines. Officer of health advised in any case to burn and the rat, and the bag with all its contents.
According to Mary cannon, the airline gave her a compensation of $ 1 600, while her stuff with a bag was $ 3 217.
«My husband and I travel frequently, but can honestly say this is the worst thing that ever happened to me on the trip,» said the woman.
In American Airlines announced that brought the client to apologize. «We cannot yet determine whether it was in the United States or abroad, but in our history there was no case that the rat has snuck into the Luggage,» said the company.
@AmericanAir there is a rat in my bag! 3 days of European vacation lost from maintenance issues. 5 days without luggage & now a RAT! You caring about your customers is amazingly disturbing. pic.twitter.com/fBO9sZ0kyc
— Merry Cannon (@MerryCannon3) April 21, 2018
