«Insurance does not cover epidemic»: the family has lost $32 thousand, decided to cancel the tour in China

A family of Hawaii lost $32 thousandthat they spent on a cruise to China, after the cancellation of the trip due to concerns about the coronavirus.

PUA Morrison from Maui told KHON2 that she and seven of her family members were paid $4,000 for a cruise from Norwegian Cruise Line, who must stop in Hong Kong.

According to Morrison, the trip was booked in February last year, long before the outbreak of a deadly coronavirusthat killed hundreds of people in China.

Morrison added that now they don’t want to risk traveling «in the direction» of the flash. Cruise operator refused to give the family a refund.

According to the woman, in Norwegian Cruise Line announced that she and her family have no right to compensation, and that their insurance while not covering the epidemic.

«If you cancel your trip, you will lose all your money», — added in the Norwegian Cruise Line.

Representatives of the Norwegian company, based in Florida, told CNBC that none of the vessels currently does not stop in mainland China.

«We have implemented contactless temperature check for all passengers who sit on our airliner in Hong Kong. If the body temperature of the guest exceeds 100.4 degrees Fahrenheit (38 degrees Celsius), it will not be allowed to Board. In addition, guests who visit mainland China for the last 30 days will not be allowed on Board any of our ships,» said Norwegian Cruise Line.

However, some of the American cruise companies, including Royal Caribbean, Carnival and Crystal Cruises announced the cancellation of the cruises after the outbreak of the coronavirus. Also, starting Sunday, the United States sent flights of China’s seven major airports where you can check passengers. And Delta Air Lines and American Airlines all suspended all its flights between the U.S. and China.