United Airlines said it would waive the controversial $ 200 fee on customers who change tickets for travel within the United States.
United has confirmed that it will waive replacement fees for travelers buying a standard or premium economy class ticket to travel to the United States — forever.
On Sunday, the company announced that from January 2021, passengers will be able to reserve a seat on another flight for free on the same day. Customers who booked their tickets before 31 December will have the opportunity to rebook their flight free of charge an unlimited number of times.
“Changes are inevitable these days, but the most important thing is how we react to them. Said Scott Kirby, CEO of United Airlines, in a video message to customers. «When customers tell us about things to change, cancellation is often at the top of the list.»
Times have fallen on air travel since the start of the pandemic. The number of travelers has dropped significantly. According to TSA, the number of passengers checked at US airports has dropped more than 70% from last year. Some experts predict that the traffic level will not return to previous levels for another three to five years.
