The customer returns the goods 95%, are outraged by the failure of the store to service it

A resident of the city of Melville, on long island (new York), is outraged that the store Nordstrom Rack and HauteLook affiliate site removed her account for a high percentage of returns.

Erin Cohen found that her account was deactivated when I decided to go to the website to buy her daughter a winter coat. She called customer support, where it is reported that the company decided to delete her account, because for the past 2 years she returned 95% of purchases.

«I was furious, angry and hurt at the same time, said Cohen to channel PIX11. — I think it’s wrong, it seems to me, that’s discrimination. I’m a working mother of several children. And these children are very choosy in clothing — well, it happens!»

But that said on returns and products and interact with customers.

«There are rare cases when we feel that the client is behaving toward us dishonestly, regularly abuse our flexible approach to the return of the goods. This situation may ultimately lead to the decision to no longer serve this customer».

According to Erin Cohen, she could and would put up with the situation if, before you delete the account, the company sent her a warning. Other customers say that they received the notice, but the woman says that she didn’t come. Now she intends to call all their friends not to do shopping in Nordstrom Rack.

The company incident to the long island mother has not yet commented.


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